Complaints

Complaints

At Numex FX, we take our client relationships seriously

How to complain

At Numex FX, we take our client relationships seriously and strive to provide each client with a quality service. If you are dissatisfied with our services for any reason, please contact us with your account details and the specifics of your complaint.
9 Mallow Street, London, EC1Y 8RQ
0333 8008080

What happens next

If your complaint has not been resolved by close of business the day after we receive it, we will write to you, either to acknowledge receipt of your complaint, or to respond on the matters you have raised. We will do this within three working days of receiving your complaint. Whilst your complaint is being investigated, you will receive regular updates on the progress of the investigation, both by phone and in writing.

If we are unable to resolve your complaint within eight weeks of receipt, we will write to you explaining the reasons for the delay and give you an indication of when we expect to be able to provide a resolution.

Financial Ombudsman Service

If you are dissatisfied with our final response to your complaint, you can refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. Details of this service will be given to you with our final response.

The Financial Ombudsman Service
Exchange Tower
London E14 9SR

0800 023 4567
complaint.info@financial-ombudsman.org.uk